I think this is a good service for affordable counselling but I do think it would be necessary to try several counsellors out if you are not feeling you are clicking. I had a bad experience with my first one and did not want to continue on the service after only 3 sessions. During my first session my counsellor was video calling in from her car, which I believe was parked in the middle of a public car park. I could see several people walk by around the car through the windows. Her dog was also in the car and on the screen several times. I found it very distracting and found myself uncomfortable to openly talk about what I had come to therapy for. During the next 2 sessions I felt my counsellor was distracted and looking around her room on the camera, and I did not feel I was building any kind of rapport with her that would make me feel comfortable to open up. For my 4th call I waited on the video portal, emailing and calling several times to no answer. I waited around 30minutes into our session before I finally emailed to say I was giving up on calling her more and to let me know what happened. Hours later in the evening i received an email to say she had forgotten about our session, and I believe I was refunded for this session. After this I decided I was not interested in continuing with the counsellor and cancelled my contract to the service. Just to say that I rate this service, I’m glad it exists, I do feel I was just matched wrongly and the counsellor I was with was not right for me. But hopefully there are others who are better!