POOR QUALITY FROM CHINA - we bought two heaters (Shadow 3kW) from Heat Outdoors for our restaurant terrace, expecting reliable products based on positive reviews. Unfortunately, the experience has been the opposite. One heater arrived faulty, and while they repaired it, another stopped working entirely just after two years. Heat Outdoors sent a replacement motherboard, but our electrician found the wiring poorly designed, tangled, and dangerous. Ultimately, we had to send it back. The second heater had a failed light bulb. Replacing it was nearly impossible, even for our electrician, due to the poor design and exposed cables inside, which could cause a short circuit. Both heaters had to be taken down during our busiest trading period in December, severely impacting our revenue. Customer service quoted £399.58 for repairs, citing issues like exposed wiring — which should never have been present in the first place. When asked, the manager Martin, confirmed these heaters are cheaply made in China. These heaters are poorly manufactured, costly to repair, and impractical to maintain. Simple fixes like replacing a bulb require you to send the item back to heat outdoors, and they charge you through the nose to repair. It’s a racket. Save yourself the hassle and lost business — invest in better-quality heaters elsewhere.