I called Heavins late on a Saturday evening to order a Triton shower. I was put through to Jamie who was more than helpful. I wanted to make sure that the new Triton shower would fit the existing pipework before I placed the order. Jamie checked this out with Triton and called me back to confirm that the new shower was an exact replacement for my 27 year old Triton Aquasensation. He told me that they would ship it on Monday, on Monday we got an email to confirm that our shower had been dispatched and it arrived at 8.30am the next morning. Fantastic customer service, 11 out of 10 for Jamie !