You would have to be insane to employ this company to manage what is most people's biggest investment. They are quite simply terrible. Slow to do anything , over charge at every opportunity, allow buildings to become run down , have extremely high staff turnover meaning you are always in a position where the property manager is 'catching up' in a vicious cycle of no actual work being done, accounting errors on every set of accounts, obstructive when dealing with matters you don't pay them for as an extra in the contract , non existent communication , rude staff , worse managers if escalating issues, report all bad reviews on Trust Pilot to try and get better ratings, use staff/contractors to publish 5* reviews to push up ratings. I could go on and on Save yourself the financial headache and either employ a reputable company or go RTM !