Possibly one of the worst companies we have ever dealt with. 6 years on from moving into our new home, we’re still stuck with HML without being able to get rid of them because the developer is still controlling the management company (apparently the council haven’t got round to adopting some of the roads yet). During this time HML have demonstrated that they aren’t able to conduct basic maintenance (despite paying their suppliers for it), can’t do basic maths or provide an explanation of how they’ve come to the charges they have for our property. On asking for a breakdown of our charge for a 6-month period, we were threatened (repeatedly) with bailiffs and further ‘recovery’ charges, despite having it in writing that all recovery action had been paused whilst they figured out how to send us a very basic calculation that they had supposedly already completed…to top it all off, their ‘customer services’ responded to a complaint by gaslighting me into submission. Avoid at all costs. Tell developers that you won’t buy their houses/flats if HML are involved…