If I could give a '0' Star review I would... I am currently in the process of trying to sell my FREEHOLD Persimmon property which is "managed" by HML Group. We had an offer accepted in July/August 2023. The conveyencing process has now been delayed with absolutely no end in sight. The buyers solicitor asked for a deed of variation which Persimmon swiftly granted. This then went to HML Group acting as B-HIVE who then asked us for £650 + VAT in order for them to instruct solicitors to review it. They then disagreed with elements of the deed of variation and sent it back to Persimmon. Persimmon are unwilling to alter it so now we are in a complete stale mate. HML Group will not answer the phone or reply to emails from me or my solicitor. We are now desperately close to our ongoing purchase falling through due to the seller loosing patience (understandably) or our mortgage offer expiring. I am absolutely disgusted with how this company are neglegently failing to discharge their role and have charged us £650 + vat for the privilage. They are now demanding Persimmon provide examples of other deed of variations for properties on the development which HML have agreed? What a complete farce. Do not purchase a property managed by this excuse for a company. They appear to try and mask themselves as B-HIVE. As I write this I am on my 5th attempt this morning to call their legal team who just hang up when the phone eventually connects. They completely abuse their position and have absolutely no interest in providing any level of service to the end user as long as they get their money.