I am writing to express my extreme disappointment with my recent experience at your dealership on Leek Road, Stoke-on-Trent. I visited your dealership with the intention of purchasing a Dacia Duster. Upon my arrival, I was greeted by a member of your sales team who presented me with information regarding a specific orange Dacia Duster Prestige with automatic transmission. I was informed that this vehicle was expected to arrive at your dealership the same week. However, after a week had passed, I had not received any communication from your dealership. When I returned to inquire about the status of my order, I was met with evasive responses and ultimately informed that the vehicle did not arrived and of course was not available. I was told to wait for them to seek informations, in a very short time hearing a conversation between the staff that the car actually is not even in Stoke on Trent, different city, not close to this dealership, and despite my repeated requests for transparency and honesty, I was provided with misleading information regarding the availability of the vehicle. Furthermore, when I questioned the same person about practices regarding the technical inspection of used vehicles, I was treated with a cold voice, even small actions like "okay, good-bye but with a turned back to me" that shows the level of respect and education towards customers. It is important to note that this is not an isolated incident. I have heard similar negative experiences from friends who have purchased vehicles from your dealership, including instances of misleading information and poor after-sales service. I believe that it is essential for your dealership to prioritize honesty, transparency, and customer satisfaction. I urge you to take steps to address the issues raised in this complaint and to ensure that your sales team is adequately trained to provide accurate and helpful information to customers. We are humans, we all have bad and or good days, I wish no one to be suspended or even left without their job, I will not give names even though I have them, but these matters requires supervision on a different level.