Ordered freezer online with delivery date given as today. Never received text or call to get delivery window. Called at 3:00pm as status had disappeared online. Was told that it was supposed to be between 8:30am and 12:30pm , but delivery company VA Transport Co. had issues and we were next so it would be 4:30 pm. At 6:00pm we called again and told our window was till 7:30pm and they would call en route. No call, guy showed up at 7:10pm and freezer was on its side in truck. This is not acceptable. Fridges and freezers are to be transported upright. Guy says no, it’s fine. Arrows on box show to keep it upright. Totally dissatisfied with Home Depot delivery process.