AVOID AT ALL COSTS Awful service, we called them out and was charged over £200. They didn't have the parts needed and so had to come back the next day. We then had to pay a further £200 plus for another call out even though we had a gold plan which is suppose to give us 6 free call outs. The engineer they sent out then left the tank draining into a small bucket unattended whilst he 'nipped out'. This then overflowed and caused a new leak in the ceiling. Dreadful handling of the situation. Dreadful service....and the gentleman we spoke to was patronising and unprofessional.