Really bad customer service and bad communication !!!! arranged my daughter to be at my home for washer mending from 9.15 while we were on holiday gave engineer her number and to contact as we wouldn't be able to answer phone, got a message on my phone saying they would be here 7.15 to 10am even though I said i couldnt answer. On the day he rang my daughter and said he was at our home it was 8.15 she asked him to wait till 8.30 as she asked neighbour if they would take her kids to school, he said no!!! and to arrange another call out, he said to order a part as he thought it was the drum and if he waited he wouldn't be able to do anything anyway. When I came home i rang for another call out and to order the part, the woman that answered said we missed a call out and had to pay £114 before they would do anything she wouldn't listen at all and kept repeating the same thing even though I said I had arranged the time with them. She said it was an automated message and I didn't response, my daughter said she tried ringing twice but no one answered. They wouldn't listen to the phone call where we arranged for the engineer to ring my daughter, they suspended my policy and said THEY WOULD TAKE IT FURTHER absolutely disgusting I had paid the policy for 6 years and never had one call out.