Absolutely dreadful communication, Admitted Liability in a Small claims court award in my favour by nearly £600. I had to open a second claim. I have been waiting for the balance of the payment since May 13 this year. ( Were technically in contempt of court) HAVE THE PREVIOUS COMMENTS ON THIS WEB SITE BEEN ERASED BECAUSE THEY WERE TOO CLOSE TO THE TRUTH? There 5 star reviews are normally generated by invited customers (if you can believe that) See below:“More accurate" Hoseasons Performance figures! Anyone not getting answers use the Small claims court process, they do not respond to anything else. Often ignoring the promise they made to court! Dear Ms Brown, Your latest 12 month average score makes interesting reading. Surely this should be posted on your website as it is ’nearer the truth!’off Trustpilot site (the bit you don’t want customers to see!) Star distribution per review source Based on activities from the last 12 months Filter All review sources 5-star 40% (Invited reviews!) / RFRG Generated.... 4-star 8% 3-star 3% 2-star 2% 1-star 47%. ( Nearer to the truth, but I suspect this is biased through removal of 1 star reviews?) I suspect this is hidden to stop people seeing the true reviews forwarded to you site (The ones you remove, the true ones) In response to Amaze Legal Team letter sent by email five days ago by registered post and signed by your "legal representative", Without admitting liability! That's a good one!, you’re the one who signed the Statement of Truth from the Small claims court! which said “I admit everything!” See extract below! 'Claim number: 136MC091 Issued on: 20 April 2020 Response received on: 8 May 2020 at 1:29AM Hoseasons (Vacations Rentals (UK)Ltd SPRING MILL BARNOLDSWICK BB94 0AA 0345 498 6060 2. Defendant’s response to the claim Defendant’s response I admit all of the claim 3. How the defendant will pay Final payment by: £1,940.26, no later than 13 May 2020 OCON9A Crown copyright Page 1 of 2 4. Statement of truth I believe the facts stated in this response are true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in its truth. Company: Name: Louise Brown Role: Customer Operations Manager 8 May 2020 Claim number: 136MC091 OCON9A Who is your Amaze Legal representative? Their name was not on the letter.Is that because the Legal Representatives are trying to distance themselves from the Hoseasons “Brand"? I suppose that they still have to be employable in the future? The letters you send don't mean a "whole hill of 'clucking beans' if your customers cannot read the name of the Legal Representative. I was always taught it was polite to type the names of signatories on business letters. It could be Donald Trump signing your letters ( and probably is) for all I know! It would appear that whoever sends these letters out on behalf of Hoseasons is unaware of business etiquette! I suppose that as you do not typically get back to customers phone calls, don't answer emails, and have no respect for long-standing customers, this should be of no surprise! This is typical of your careless, bad-mannered approach conducting “business”! A textbook example of how not to treat your customers if you want to remain in business. The fake reviews continue to roll in!. Hoseasons must have purchased a 'Random Fake Review Generator'? it is known as an RFRG to those in the trade. If you have a "One star reputation" it randomly generates positive reviews and “magically”posts them on Trustpilot. The RFRG ensures your “Typical 1 star" ratings can be falsely elevated to "Five stars" with the intent of attracting those who lack any ability to realise when they are being duped into parting with their hard earned cash. If you take the Vouchers and drive miles for a holiday, what are you going to do with everywhere shut down. I wouldn’t rely on Hoseasons “Holiday insurance” we have all seen its “True value” 50% of 8u99er all! This explains the lack of imagination in their “contrived” 5 star reviews and why they all use the same speech patterns and grammatical errors. Some of the comments on Trustpilot giving you five star reviews would in reality never be five stars in a million light years. Does anyone out there give people five star reviews after being repeatedly ignored, mislead and not living up to the promises Hoseasons have made, i.e. a refund that never materialise? I don't believe that people are that forgiving. The “Kiss and make up” "aren’t we the best" image is totally unconvincing and you know it. Review I.O (still hype gives you a far lower rating and very few 5 star reviews! It is like watching the Waltons reading your '5 star' reviews. You are all in LaLa Land! Things just aren’t like that in real life! Ever heard the expression, ‘You don't get a second chance to make a good first impression?' Incidentally, I have also copied this review to the CMA once again, who are currently investigating Hoseasons Refund ‘antics'