They sent a damaged pump They sent a damaged pump, I contacted them by email to resolve the issue. After a couple emails back and forth, jon the director of the company, just sent some parts without asking if that is what I wanted. When I realised he had done that, I said I wanted a new pump, I’m not paying for something that is damaged, then told to fix it myself. Jon didn’t like me saying I wanted a new one. He started giving me abuse and the rudest I have ever been spoken to by someone!! This is the last email I got from him. All I was saying is I wanted a new pump. Don’t know where he’s got the bullying claim from. I guess he couldn’t handle the fact that, he sent me a damaged pump and I wanted new one. I’m in every right to say I want a new pump not some spare parts. Jon Pennington Technical Support Hi, please understand that customer service doesn't mean sucking up to people that bully companies, customer service means dealing with faults and problems that relate to orders. We dont have to tolerate bullies like you who think they can be pushy on emails and lay down demand after demand. We occasionally get keyboard heroes like you come through and have a zero tolerance on it. Please stop replying with petty insults that make you sound like a scolded child, man up see that we have tried to help and then get a grip of the situation! Simply put part of the pump has been damaged transit. Your options are to return the pump which if you seek the advise from citizens advice you have 30 days to do or accept the parts that we have sent which are easy to replace. Appalled? - your a joke! we sell parts for hot tubs - your not sending emails to your childrens school teachers! You can make your own judgment on Jon Pennington, but I would suggest not buying anything from hot tub diy. Absolutely shocking behaviour from the owner.