We’ve placed 2 orders with HU .. 1 online and 1 in store. The merchandise has been great but delivery was patchy. We ordered 4 lights.. all arrived separately and 1 appeared to only be dispatched when I rang to ask where it was. It then arrived damaged. You replaced the damaged lamp but we had to wait 10 more days for delivery as it came via your own delivery van. The 2nd order (a rug) was promised in 3-5 days but again I had to ring after 5 days and ask where it was only to be told it was still in your warehouse and hadn’t been despatched for some reason. As I said we’re very happy with the merchandise but your fulfilment leaves something to be desired.