My brother had the majority of dealings with Ms John, of Hugh James. We were disputing a decision made refusing Continuing Health Care for my late father. After much collation of information, and several attempts to persuade the relevant Health authority, the case finally went to appeal before a lay panel. I met with the representative of Hugh James Ms John, who had been dealing with the case from inception until the appeal. I was immensely impressed with both her knowledge and the quantity of information that she had at her fingertips throughout the meeting. Her preparation and assimilation of the facts to lay before the panel was staggering. I could not have done such a masterful job myself. The case she presented was so strong that indeed the panel overturned the original decision and awarded my father posthumously the Continuing Health Care allowance that he should have received during the final year of his life. I cannot recommend them highly enough