Shipping is very slow. They use DHL shipping. On top of that for some reason it seems like for my last box they packed it, created the label and let it sit there for more than a week before even shipping it out the door, in fact it still hasn't shipped and we are at 14 days into the month. Therefore my Easter Cupcake Box won't get here anywhere close to in time for Easter. So if you want a specific box order it 2 plus months ahead of time because everything with them just takes forever. On their website it states the best way to contact them is through email. I sent and emali and got an automatic reply stating the best/fastest way to reach them is by phone, yet the website had no indcation of a phone number to call. So far I am not overly impressed. It's difficult to look up an real status on your order.... all it says is fufilled yet my item still hasn't shipped how can it be considered fufilled? Tracking information is not provided in your account online either, you just get a separate email.