**Updated Review** After the first delivery, I left a rating with an honest comment of poor quality product, never expecting any kind of resolution. Immediately, a company rep reached out to me to bring a satisfactory result. A high quality urn of my choosing was delivered as a replacement. The rep was very courteous and delivered on the promise of my becoming a satisfied customer. Thank you so much for following through with great customer service, high quality product, and timely delivery. Our family will now have a very respectful burial-at-sea ceremony performed by the US Navy for our father. Thank you, In The Light Urns, for reaching out to us in time to honor this Marine Corp veteran. *Original Rating below* I expected the 'pillow' would be made of biodegradable egg carton-like material, not just a very thin card-stock weight. To add $69 to a base price of $29, shameful! I could have used a cardboard box and been happier. Very disappointed.