I loved the customer service aspect of this company. I was a bit disappointed that a piece of my urn was broken when it arrived. They wanted me to repack and send it back. I was uncomfortable doing this as it seemed senseless. If it broke once the chances of it breaking again seemed probable. I know their description says the cab is plastic- just expected a higher quality- especially for the overall cost! I was a little disappointed with the size difference of the tractor versus the trailer. I did love the personalization and it suits my husband's memory perfectly. I fixed the broken piece- I pray it stays.