This is one purchase I wish I never had to make and one review I wished to never have to write. But, it was something I had to do so I am moved to leave my feedback. I am so grateful for my niece’s Forever Home (urn)! I looked at so many urns on so many websites and wasn’t drawn to any. I am very appreciative of the service I received! I was able to contact Customer Service and received concise and prompt replies! I am also very pleased with the quality, price overall, how fast her Home arrived & it being perfect the first time! Thank you all so much for everything! I hope I never have to stop with you all again but if I must, I will return!