Customer service was excellent: very responsive & helpful. I ordered a nameplate easel in mahogany which looked nice online. It's fine...I'm glad I have it for my late sibling's urn which had never been engraved decades ago. However, I think it's just a mahogany stain and not actually mahogany wood. Also, customer service had told me over the phone, when I initially called, that the nameplate was actually plastic with a metal finish, and not actually metal. So, I'm a little disappointed in the quality. Online description is misleading. But, in the end, still glad I ordered this.