The products were made and delivered quickly. the bottom of the wooden box was unnecessarily tight and not at all appropriate for the box. Adjustments to the manufacturing process would be necessary to prevent damaging the box while opening. I was able to finally remove using water and a suction cup. After sanding around the edges on all sides to achieve the proper fit, I needed to drill a new hole on the front side to replace the location for a screw that had split the wood (only on the interior). I like the box and the service. if they begin taking care to finish the only moving part of the system they can score 100% in the future.