I ordered a bow and square about 2 weeks in advance to make sure I got it on time for a wedding that I'm a best man in. For some reason either my fault or you guys....the order went to the wrong address. When I realized last week that I didn't get the bow and tie...I looked back at my emails and realized the address mistake...86th St instead of 87th St. So I walked over a block to that address and was told by the resident that no order was mailed to their address. So I contacted Jacob Alexander to get a reorder. Inah 1st called me explaining that I would be charged ground shipping for the reorder. I agreed since it was like $5. But after that call I realized that I wasn't told when the order would reach me. Prior to this call I had sent an email explaining that I needed the reorder and would be traveling on Sept 4th for the wedding. So common sense should have set in that I would need it before the 4th. However, when I contacted Jacob Alexander back to ask when will I get my reorder, I got Inah texting me back about my request, which I see as a very unprofessional way for a business like Jacob Alexander to contact me. Inah kept saying that I wouldn't get the order until Sept 4th and I kept saying that would be too late. Inah kept saying it's nothing they could do about it until I started threatening to report them and go to my bank to get a stop payment. It wasn't until then that Inah took my suggestion of canceling the 1st order and giving me options of next day air delivery which should have been offered to me from the beginning if they were sure about my order not reaching me until September 4th. So based off of Inah's claim...I paid $14 for next day air since I was told that would get me ordered to me by Saturday, August 31st. Long story short...all of this was for nothing since both my 1st order and the 2nd next day order showed up on my stoop on Friday August 30th. So I ended up with 2 orders and over paid about $10. I texted Inah back about this on Friday and they still haven't gotten back in contact with me or offered to refund me for their mistake. One thing I know is that I'll never be doing business again with Jacob Alexander!!!