Absolutely terrible store and company. I purchased a camera kit here while visiting the Netherlands and was looking forward to the VAT return. However, after getting back to Australia and requesting the return, I find that they can only refund the VAT to IBAN bank cards which was never told to me in the store even though 3 different staff members checked the terms and conditions. How does that even make sense? IBAN cards are mostly not used in other countries and in my time in Europe I found it was basically only the Netherlands that used the card. If the VAT return scheme is designed for tourists, then this is impossible for most tourists to receive their refund???? I've been contacting customer service and they agreed to refund me the money to my Australian credit card but its been over 2 months and every time I email them, they say they will process it now and pass it onto the finance team. Absolute liars. The service is horrendous. Their VAT refund scheme feels like a scam at this point for foreigners. I wouldn't recommend Kamera Express to anyone.