While your prices are absolutely competitive and promotions certainly worth the extra effort and time of day, we were both left feeling like our order was handled in a bit of a lackadaisical manner. Things get lost in the mail and accidents happen, but that being said, a phone call, text, or email follow up would have been appreciated when you still hadn't received a prescription mailed or contact from us for over a week. Our dog didn't run out of her prescription, no harm no foul, but that was both my and my wife's honest impression. With all that being said, we will more than likely continue to do business with you folks; money is very tight right now (disabled and on a fixed income) and by no means was anybody rude or unpleasant at any point.