The company did not put my complete mailing address on the label therefore I did not get the package. I was in a car accident and had been 4 minths ahead in medication, when I tracked package it said it was delivered to ups. UPS said they send everything back to the company after 7 days. This was the second time they had to ship it out to me for the same reason. The second time they confirmed my address and they keep leaving off trail! They first claimed they wouldn’t re-send unless I can supply proof that I didn’t get it, I said the tracking states that it was delivered to ups! Then they stated that ups and usps has a block on delivering to my house so they can’t ship to me! I said that’s impossible because we are also a business and I get 1-50 packages a day! So I called both usp and usps and they said that is absolutely incorrect! USP told them if they need proof that they return everything they can also call them, that didn’t matter. I said at this point, I don’t need to go back and forth, I need to move up auto shipping! I just gave my dog her last pill and need to make sure next months is here. They agreed to ship but of course at my cost. They were not going to reship. They had to reach out to the vet again and I asked if they could give some type of discount which they gave 20% off. I went over the address to make sure they wouldn’t make the same mistake, the read back the correct address and when they sent it out, they left off the street part! Again! Lucky for me and my Pup, our usual UPS driver was on and knew where it was going to.