I ordered five boxes of a medication for my cat. The five boixes would cover 2 1/2 months worth of treatment. After a week of not hearing anything about my order - I followed up and was told that my prescription was worng. It was not. Then I was told I could only order one months worth. That is not true. Then I was told that I could order 3 months worth or 6 boxes and have it setup as an automatic renewal. If I wanted auto renewal I would have set that up. I insisted on five boxes and then after 2 1/2 weeks of communication was told that they would process my order. Then Koala proceeded to order and prcess six boxes. I am not sure if Koala understands anything about communication or if they even read my responses as it seems they do their own thing. Personally, I think they did not like the fact that I was using the Autumn Promtion for 60% off and they were trying to make me order only one box at a time. Well, I got six boxes but will not be ordering from them again. Saving money is good, but the run around I received in trying to process my order was unacceptable.