My situation was a little different. If I didn't have to send in the prescription I probably would have gotten the product a lot sooner. As it was it took about 3 weeks for me to get the product. The one thing I was disappointed about was there was really no communication from Koala health. They didn't let me know when they got the prescription. I had to track down the first email to be able to know what was going on or how long it had been. They took my payment in the beginning but didn't inform me that the transaction hadn't gone through even though the charge showed up on my online banking. But I do understand because they had to wait for me to get the prescription to them and I guess it took a while even though I sent it out right away. So the funds got returned to my bank but I was still thinking that it had already been paid for. Then 3 weeks later they charged my card again but at that point I didn't have enough funds even though I've been watching my bank account the vigilantly to make sure there was enough funds but of course I thought it had already been paid for so I incurred insufficient funds fee. I was able to get it reversed. But the whole transaction was kind of a pain and it wasn't koala health's fault it was circumstantial. Doing this online was a pain in the butt. I will probably won't do it again unless I get a smoking deal. But with that I know what to expect the next time. So now my experience wasn't great. Koala health was okay but it could have been better with more communication as to what was going on in their Court.