I work at a vet's office who uses Koala Pharmacy but I also order some of my pet's meds from Koala. I love the prices and customer service. I do have a couple of suggestions that I believe would make for much happier and less frustrated clients (myself as well as some of our clients who have used you). Requiring subscription orders instead of allowing a "one time order" option can be a bit frustrating. Sometimes there may be a medication needed (i.e. a dewormer for a specific issue) that is only needed one time. Secondly, the client should have the ability to log in to their account and cancel or edit their autoship theirselves. It is very frustrating to have to call or send an email to have someone from Koala to make those changes for you. Thirdly, the order frequency option is very limited to a 30 day or 60 day. For example, I recently ordered a 50ct bottle of Vetmedin for my pet, that bottle last her 50 days. Because there was not an option for 50 I just chose 30 day (since it made me choose a frequency) A few days later I received an email from Koala wanting to change my order to a 30 ct since I had chosen a 30 day supply. I had to email back to say no, that i wanted to get the 50ct bottle which they gladly shipped. However, because of this my order was delayed shipment by several days. That could have been avoided if I had the option to select a custom amount of days for the frequency for the quantity I purchased at the time my order was placed. Thanks for your time!