When I speak to customer service on the phone, the person is friendly, experienced, and provides five star service. In my opinion, the app needs some work. 1. When shopping for prescriptions: I would like to see more quantity options and a comments/notes section. Example: Prednisone only allows for 30 days of product. 2. I would like to see my pet's prescription status. The app doesn't allow me to see if I have any refills. Example: If I know 0 refills is available, when ordering, I will proactively call the vet to get the prescription sent to Koala. 3. When Koala requests a prescription refill, I would like to see the date of the request on the app instead of verifying so I can followup. 4. I would like to be able to choose the vet the refill request should go to. I have had a lot of confusion, and order delays, because the wrong vet received the refill request. To sum up, customer service is stellar (I have recommended your company to friends), the app should work like a human mail order pharmacy. Thanks so much.