Great pricing but meds took forever to be validated and shipped to me. After waiting 4 or 5 days, I reached out to Koala for an update on my order. My vet sent the prescription on day one (We called them to verify) but for some reason, Koala was not in a hurry to get it to us. At day 5, I received an email asking for my help as the claimed what was ordered and prescribed were not the same. The items were exactly the same in the email though - the one that was ordered and the one that was on the prescription. I emailed them back but did not hear back so I called them. When my order was pulled up, the rep was also confused as to why the order was held up as the items matched exactly. I then asked to see if we could have the order expedited to our home. I was told it would ship out the next day and be expedited but neither of those things happened. It didn't ship for 2 days and was not expedited at all with shipping. Just standard run of the mill shipping. So from start to finish took almost two weeks. My poor dog was without her meds during that time. Was trying to not get gouged at the vets office for the price of the medication but will have to just bite the bullet next time or try a different service. I was fully expecting a bit of a delay in getting the meds but nowhere near the delay that happened.