Having worked with Koala in the past with good success, I was disppointed this time around due to the confusion over pricing for an expensive product - that was eventually partially resolved. I do a lot of pricing and purchasing on line, and Koala had a price on Google that seemed almost too good to be true. Well, you guessed it! The advertised price was no longer applicable, but none-the-less, still advertised. But that's the price I insisted on. The disagreement went on most of the afternoon with two very pleasant ladies talking with me - then a supervison and back again several exasperating times! I also need to mention that the previous orders did not include tax, and when questioned, no good explanation. Middle ground was eventually reached - but not at the advertised price which still bothers me. Especially when the company's policy is to give a discount price ONLY for "first-time buyers!"