I placed an order with you using a coupon code, but then it took several days for you to contact me to let me know that my order exceeded the amount/cost to use the coupon code. Not sure why then the coupon code didn't trigger something in your system (I'm a new customer and signed up for a subscription so the code conflicted with the subscription). I was told that I could get a lower quantity to stil be able to use the coupon code but at that point I didn't care because I just needed the meds. I had ordered a different medication from another pharmacy after I ordered from you because no one else carries that medication and it came before I got this order. Once I spoke to Koala and told the representative that I needed the ASAP medication because my vet is over 2 hours round trip she put urgent on the order and it went out that day. That's awesome! It was shipped from Boston and I live in Maryland but then USPS is not great and it went from Boston to Colorado to Maryland and took way longer then was even necessary and I know that part wasn't your fault, but this medication didn't need to be forumlated like the one that I have to get from the other pharmacy so what the heck?? It is way cheaper from you and I don't have to drive 2 hours to pick up from my vets office but I need this medication to help put weight on my 8 1/2 lb cat who is 11 years old who should be at least 11-13lbs who is otherwise a healthy cat who just can't seem to gain weight and is on kitten food. If I can't get the medication from a reliable source I need to move on.