My experience with Leader has been abysmal from start to finish. Avoid this company at all costs! First their "customer success team" (hah!) member told me on the phone that the panels would arrive already assembled. They arrived as a kit, with the packaging shredded and one piece broken. I returned them at a cost to me of £125 (courier) in the same packaging, which I had supplemented with extra tape, but three of the four packs arrived damaged. The courier wouldn't let me claim on the insurance as the packaging was inadequate. I spent 40 minutes on hold on the phone to Leader, only to be told that I couldn't get any refund because Deanta, the manufacturer of the panels, needed to be told of any problem within 72 hours and I took longer than that. But I didn't send my money to Deanta, I sent it to Leader Floors - total passing of the buck! Leader ignored all my emails until I requested a formal complaint and then they told me it was all my fault and there would be no refund. So I am £360 out of pocket with nothing to show for it - no panels, and no refund. I wish I had never heard of Leader Group and would urge others to steer well clear - their products are poor quality, badly packaged and their communication is appalling. AVOID this company!!