Have over $800 in lquor ordered for Thanksgiving. Nothing showed on my account for days. Order was "unfulfilled". Tried to call number they give but always goes to voicemail. Left message first time, never got a call back. When through chat, asked last week when order would be filled, after hours there was a minimal response of "Your order will be filled tomorrow." When tomorrow came, still no change, chatted again, told "You order will be filled today". Low and behold, Thanksgiving came and went, still no change in my account that order will be fulfilled. When I looked at the refund policy, says all orders are final and you pay if they have to reshelve items. Have never had such a horrible experience ordering liquor online. Ordered from here because there was a good price on an expensive item. From now on I'll pay extra to get it from a company I know and can trust. Now in a night mare trying to get the items I actually paid for, and still no one answering. Stay away from this company.