I have since received a very quick response on how I might get the birds on the feeder and that is to scratch the surface. Let’s hope this works Bit disappointed to be honest. We had food out for the birds but removed the cheap fat balls when this arrived. Unfortunately not one bird has been anywhere near it. It's in a tree where the birds know there's food and away from predators so I don't understand why they are not coming. I've fed the birds for years and always had a huge array of different species. The item itself is very well made and of good quality food.