This company has shocking customer service and now realising the workmanship isn't all they claimed it to be. Very professional and great communication when you agree to proceed but once the job is done and they've been paid, they don't want to hear or help with any issues. I really wish I could share images I have. To begin with we were sold on the idea of roof tiles that have a locking system not a nailing system meaning you aren't putting holes in the tile itself. When the job manager turned up we were told this was not the case, that these tiles exist but not what we'd be able to get on our roof. Not to worry we'll still proceed. After the job was done our garden was covered, I mean covered, in nails and staples. We have a toddler so I was not amused. They also managed to break an outside security light off the wall and when I contacted them was told someone would come to view it and we'd been e-mailing regarding it. They didn't come out to view it! So I e-mailed images got no reply so after a few days I phoned. I was to be told the person I was trying to contact no longer worked for the company. Yet nobody picked up that persons work load to contact me or have things followed up. I was told that they would speak with a Manager and ask about the light, saying it would most likely be a cheque to cover the cost of repairing it. Again no one ever called us. I live in a semi-detached property, my neighbour decided he too would get Lomond Improvements to do his roof. Without even asking the company decided just to keep using my garden for all the materials and scaffolding pieces. I was working away at this point and was told by my wife. My neighbours side has tiles that don't look secure and in fact on the back side of the house the tile batons can be seen all the way down one side. I'm no roofer but tiles need to cover the wood the rain is going to get in and rot all the wood. Our roof and my neighbours was done in December 2019 so I have given the business ample time and opportunity to sort everything way before any Covid lock down restrictions were put in place. I hope the Company owner reads this and takes action. I did say on the phone to staff I would give the company the opportunity to restore my faith and allow them to resolve the problems but this has not happened.