Last year I purchased some amy thermals and have found them great so this year I spent $300 and bought more. Like other reviews online, they got a hole within hours, despite me just walking in them (they are meant to be fit for the purpose of exercise, right??) Customer service implied it was my fault, but then conceded they would refund me as a gift voucher. They told me to start a new chat 24hours later to follow this up myself. When I tried to do so, I found the live chat function only worked in limited business hours. I'm normally out of reception, so I had to wait for my next day off to follow up. I followed this up today, 8 days later and was told they couldn't help me because Fridays are a busy day, and for once again ME TO FOLLOW THEM UP on Wednesday next week. That's 2 weeks! They have my leggings and my money and won't help me? I worked in retail for 15 years and making a credit note or a voucher doesn't take 2 weeks! It takes 2 minutes!!! I used to recommend them to my large socials following, and now I will be telling everyone and anyone who will listen to never ever shop there again.