Customer service is atrocious and they delete any reviews with comments that are unsatisfactory. They advised that because I was unhappy I didn't understand them as a brand and they have plenty of other happy customers. Obviously, if you get your order and is fine then they can be great, but if your order isn't right they aren't willing to listen. Seen as they delete any negative comments customers think they must be amazing, as did I. I spent £100 and my order was broken and covered in a product that had leaked and also didn't receive another item I'd purchased. I reviewed and asked to be contacted but this has been deleted and no record so they say this was never reported and won't investigate. I even posted photos. They just don't care. I will be taking this further.