AVOID!! I booked to stay with “Luke Stays”, via “Booking.Com” for two nights (24th & 25th March 2023) earlier this year. The apartment was tatty and unkempt. There was water damage to the bathroom ceiling and walls, as well as a large puddle on the floor. I had very clearly booked a room to sleep my family of four, only to find that there were an insufficient number of beds. The one bed that was available had stains on the sheets and was soaking wet – impossible to be used for its intended application! I arrived at said apartment after a 5 hour car journey at 23:30 with two very tired and fed up children. After a brief period of trying to sleep on the cold hard floor, me and my family had no choice but to leave and seek alternative accommodation at additional financial and emotional cost. Customer service is non-existent! They are a nightmare to get a hold of and seemingly do not respond to e-mails. I was promised a refund for my inconvenience and quite frankly, their misselling. The refund hasn’t materialised. I have all but given up… I was advised to take the complaint up with Booking.com who in-turn told me there was nothing they could do and that the vendor had refused to cooperate. I have since sent multiple unanswered e-mails and have been left extremely dissatisfied and out-of-pocket. In the absence of a refund, I will take solace in the hope that I can prevent another unsuspecting customer falling victim to this company.