We had used this place for years, until they recently “lost” a £380 dress. The owner said that the matter was being “dealt with directly by [him]”. One month after the dress was lost (and after countless shop visits, emails and calls), he promised the matter would be “resolved tomorrow by 5pm” if all negative online reviews were removed. He also threatened legal action for those reviews. So we removed the reviews. We suspect he has also made complaints about the reviews on platforms (like this). That was four weeks ago and he still hasn’t paid. So he was simply lying to get the review down and has not evidenced any progress. This guy and this shop is a complete mickey mouse outfit that is best avoided and will inevitably end up on a consumer watch TV show. We have complained to the Police and Trading Standards