Avoid this company at all costs; it's a SCAM. They will take your 'luxury' item and damage it, then offer to re-clean and damage it even further. When the complaint was raised via email, they asked for photos, which were provided then have yet to respond (months of waiting). There is no contact, no one answers the phone (which sounds redundant when called), and their website is bogus, too, that has a chatbot and never a human. I am still waiting for my refund for the damage they caused. This company is excellent at damaging and not taking any responsibility, reported to relevant trading services. IT IS A JOKE OF A COMPANY.