I wish I could give this 0 stars. AVOID, AVOID, AVOID. They put a hole at the front of my wedding dress. I paid a significant sum to have my high-neck, silk wedding dress cleaned. Shockingly, they pinned the cleaning label through the top front of the dress, leaving a visible hole (picture attached after I removed the pin). You'd expect it to be placed under the arm or at the bottom, but no – it’s right in the center and middle of my dress. It's absolutely heartbreaking. I've emailed, called, and tried to reach out via their chat function on their website – all to no avail. There has been no response. The lack of customer service is astounding and unacceptable for a business in this industry. The mark is visible from a distance, particularly given the simplicity of the material and dress. This has caused immense stress and disappointment during what should have been a joyful time. I strongly urge anyone considering their services to look elsewhere. Save yourself the heartbreak and choose a more reputable cleaner who values their customers and their precious garments.