Here's the disgusting way they look at their customers: I got their quote after getting a “good reference” from a friend of mine. I had already paid the 20% to another hair transplant clinic, but I gave up due to a bad review I read. Shortly after receiving the quote, I found out I might have had cancer and had to schedule a colonoscopy. I warned them it would take a few weeks but I wasn't sure how long it would take to get the biopsy result. A little over two weeks after the deadline I was told to maintain the discounted price, I finally received the exam results (2 weeks and 4 days to be precise). I immediately sent them a picture of the NHS document to ask them to schedule my surgery for October. It was a bad surprise when they refused to keep the quote price. I tried to argue that in an extreme case like this the possibility of cancer should make them think about keeping the price as if I had paid the 10% that guarantees the price until the end of the year. I refused to continue the conversation with that person because I thought this lack of sensitivity to be unbelievable. Now, if I pay 10%, they can keep the price, but with the possibility of cancer that would have made the surgery useless, can they not keep the price?!! I decided to call to the clinic asking to speak to another person because I thought it was just one person's lack of common sense. That's when I got another surprise when the attendant said she would return my call with the managers response, but they didn't call me back. Hours later I called them again asking to speak personally with the manager. He refused! Well, if that's the way they deal with a customer, thinking only about money, showing complete disdain for someone who would trust them with their head, we can all imagine how they would handle an eventual post-surgical problem, once they got the customer’s money.