Would give 0 if I could! Guy calls 4 hours after being reported to say he only just got the job sent through. Thankfully now home and warm! I'll let my email explain the rest... ***Good evening, I write this email from the roadside as I am still awaiting a tow vehicle having called in at 12:52 today. I was called at 13:26 and advised a vehicle would be with me by 14:20. At 14:50 I called as no one had attended. I was told a further 45 minutes. At 15:52 I called and was told 10 minutes. At 16:00 I was told 25 minutes. At 16:35 I was told 10-15 minutes. At 16:52 I was told 10 minutes. I was told on this call that she had explicitly spoken to the operative herself and that he would be 10 minutes. I am a woman, on my own by the side of a single carriage way in the dark. I honestly cannot comprehend how it has taken this long when your phone lines state 90 minutes. I have had numerous members of the public who have driven by over 3 hours ago and offered food, water and assistance as they can see I have been waiting for hours. It's beyond embarrassing. I would appreciate a call from the manager to discuss as this is completely and utterly unacceptable.*** Operative called at 17:12 stating he'd be 20 minutes and that he had only just received the job. Don't disbelieve it as he's the only person to have actually called me!