I called them when I broke down, the woman I spoke to couldn't understand where I was, or that I didn't have mobile coverage so couldn't go online to tap the link to locate me, then I spent 40 minutes on the phone to her explaining where I was, she told me I needed to recommend a garage, I said I didn't know because I was out of my local area, she kept asking the same questions and then hung up on me. I ended up calling out the AA, who came out an hour later. I had to pay a £150 call out fee then a joining fee, costing me £239, however at least I have decent cover now. Absolutely shocking customer service by 2gether