Review: Misleading Pricing & Poor Customer Service I subscribed to this company's recovery service after seeing a one-year subscription advertised for £17.95. Before subscribing, I called to confirm if there were any hidden fees, especially for callouts. The representative assured me there were none. However, when I called for assistance weeks later, I was told I had to pay an additional £50 – not just once, but every time I required their service. When I challenged this, I was told to "read the agreement," which I had not thoroughly reviewed, trusting the employee’s initial confirmation. This feels like a deliberate strategy, as many customers do not comb through lengthy agreements, leading to unexpected charges later. After learning about these hidden costs, I contacted the company to cancel my subscription and request a refund of the £17.95. The manager, Anwar, refused, citing the terms of the agreement and dismissing my request to review the call recording where their employee misled me. Worse, they cancelled my policy entirely, falsely claiming my car was used as a service vehicle – an issue that was never raised at the time of my subscription. I’ve since raised this matter with a fraud investigation department and requested the deletion of my personal data under the UK Data Protection Act 2018 due to concerns over how my information has been handled. This company is misleading and their customer service is appalling. Avoid at all costs.