If there was a no star review I would have click on that. Broke down in July on one of the hottest days of the year and although 76 was not asked if I was OK at any time. Having eventually got through to the assistance number was effectually told to find a garage locally and ring them back and they would recover me to it. I said surely that was their job as a breakdown service but as a retired mechanic of 40 years I knew it was fairly terminal so asked to be recovered home which was 46 miles away to be told I only had cover for up to 40 miles or to nearest garage whichever was the closest so would have to pay for a private recovery. I told him my policy contained NATIONAL RECOVERY but apparently that isn't what it means (they agree to come out anywhere in the UK for a breakdown) I arranged with them a recovery home which took two and half hours to get to me and cost me £250 for 46 miles. AVOID unless you like a breakdown company where you do everything yourself and pay for it again. I agree with other reviewers they do not know the meaning of good customer service and are misleading in their wording eg national recovery to them does not mean that.