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Anonymous
Called customer services and waited for 29 minutes before talking to a rude person who was not interested in helping me. Wanted to change the start date of my policy before it started and I was told I had to cancel my policy, incur a £10 admin fee and do it all over again. Well, this is more than 45% the cost of the insurance for the entire year, which clearly is disproportionate. Worst customer service I've ever seen - do not use them
5 years ago
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