We had some bad luck, but My Pet Chicken offered excellent customer service along the way. We originally ordered four chicks (one of the four we ordered didn't hatch as expected, so we had to swap one out the morning of shipment). When our little ones arrived, one had already died en route (blue splash marans), and one was very weak (blue silkie bantam). Despite all of our care, the weak chick died within 48 hours. My Pet Chicken worked with us to plan a reshipment order (we had to order three more instead of two, since that's the minimum). Once again on hatch day, one chick didn't hatch as expected, so we had to switch one breed out, but it was no problem in this case. Then, when our chicks arrived, we didn't get what we ordered. We received two chicks of the same breed by mistake and was refunded the price of the chick we'd tried to order but didn't get. Thankfully, they were all alive and healthy. Fast forward one month or so and one of our five chicks (lavender dream Easter egger) has since gotten very sick. She is on antibiotics and can't walk, so we have her in a sling on vet's orders. We are so hoping she pulls through. I spent so much time throughout all of this emailing and messaging with My Pet Chicken, and I found every single person who helped me along the way to be very kind and helpful. I don't hold the company responsible for most of the circustances above (except the wrong chick in our reshipment order), although sometimes I wonder if it had been easier and less emotionally taxing to buy chicks at a local feed store. However, I'm in love with our five chicks (French wheaten marans, lavender dream Easter egger, buff orpington, and two green queen bantams that look completely different—one silkied and one barred), and I know we couldn't have gotten such a unique flock from a typical feed store. I do recommend this company if you're looking for unique chicken breeds. However, just prepare yourself for possible hiccups along the way.