the ease of their website to navigate and ability to filter by an abundent amount of options is absolutely amazing to use. the shipping, box the chicks came in, and attention to detail from My Pet Chicken is better than most. but what really stands out to me. the customer service! i had one chick arrive DOA. they have multiple options of reaching out to report this. whether chat, email, online form or phone call. i chose the online form. and was replied back with a confirmation email imediately letting me know the process. then another follow up email the next morning which appeared to be from an actual person that confirmed the breed. i later discovered one of my chicks had a curled toe. i sent them an email this time. and shortly after got a response with not only their refund process, but also a personal touch email from Jennifer. she explained to me all about the "condition". how it happens, her background with it. and pictures/links and ways that you can help my chick with it. we "casted" the chicks feet with blue tape, and a week later- our chick is more mobile, standing up properly and seems to be overall great. i will be ordering from them again. and have already told multiple people about them!