Wife ordered ring Oct. 5th and payment cleared Oct. 6th. After trying to get updates for 7 WEEKS, she sent me the order email on Nov. 25th. I started corresponding with them Nov. 26th. After almost 2 more weeks, emailing every other day, I was told on Dec. 7th that a refund was initiated and would be in the bank account in 5 - 7 days. On the seventh day, Dec. 16th, I received another email simply with a tracking number and no mention of the refund. The ring was a gift for an October birthday and after being told the refund was initiated, we ordered another ring. Now we have 2 rings even though the myringos.com website claims 100% money back guarantee with no questions asked. After 12 weeks, they have never provided the refund. They have provided the worst online experience I have ever encountered.